Data Protection Policy

pkgame5 Privacy Policy

pkgame5 protects every user's personal data with responsibility and transparency. This policy explains clearly how your data is handled.

Last updated: 29 October 2026

Introduction and Purpose of This Policy

pkgame5 ("we", "platform") is an online gaming and entertainment platform serving users based in Myanmar. This Privacy Policy ("Policy") applies to anyone who accesses and uses the pkgame5.onl website.

This policy clearly sets out what data we collect, the purposes for which we use it, who we may share it with, and what rights you have. By continuing to use this website, you are considered to have accepted the terms of this policy.

Information We Collect

Personal Data

  • Name, permanent address
  • Contact information (email)
  • Date of birth (to verify age 21 and above)
  • Login credentials — username and password (stored in hashed form)
  • Financial information — KBZPay, Wave Money, AYA Pay, bank transfer account numbers

Technical and Usage Data

  • IP address, browser type and version
  • Device model, operating system
  • Referring URL
  • Pages visited on the site and time spent on them
  • Gaming history — amounts wagered, games played, deposit/withdrawal records
  • Cookies and session tokens

How your data is used

We use your data only for the following purposes—

  1. Account management and verification — When you register and log in to pkgame5, your personal information is used to verify your account.
  2. Processing financial transactions — Your data is used to correctly process deposits, withdrawals and bonus payouts.
  3. Customer support — Your data is accessed to resolve your queries through 24/7 Live Chat and email support.
  4. Responsible Gaming compliance — Your data is reviewed to ensure that betting limits and player protection tools work properly.
  5. Site improvement and personalisation — Your gaming data is analysed so we can show games and promotions that match your preferences.
  6. Security and fraud prevention — IP data and gaming records are monitored to protect against unauthorised access, money laundering (AML) and account fraud.
  7. Legal and regulatory obligations — We provide the required data when demanded by applicable laws or authorities.

Cookies and tracking technologies

The pkgame5.onl website uses cookies and similar technologies to provide the following services—

Essential cookies

Cookies that are necessary for the website to function correctly — including session IDs, security tokens and layout settings. Disabling them means the site will not work properly.

Performance cookies

Cookies used to improve your experience on the site — including language preference, last page visited and usage analytics.

You can disable cookies through your browser settings. Please note that doing so may affect certain features of the site.

Data sharing and third parties

We may share your personal information with third parties only under the following limitations—

  • Payment service providers — Only the data strictly necessary to process payments is shared with KBZPay, Wave Money, AYA Pay and banks.
  • Technology service providers — Partner organisations that handle server operations, cybersecurity and site performance are given only what they need to carry out those tasks.
  • Legal authorities — We will disclose data when required to do so by law, court order or for public safety purposes.

We never sell or rent your personal information to advertising companies, data brokers or unrelated third parties.

Data retention period

We retain your data in line with the following principles—

  • Account data — Retained for as long as your account is active. Deleted only after the account is closed and any legally required retention period has passed.
  • Financial records — Retained in accordance with financial legal requirements and not deleted until those requirements are met.
  • Communication records — Retained for a reasonable period after a customer support case is resolved, then deleted.
  • Cookies and session data — Cleared when a session ends or you log out. Persistent cookies are kept for no longer than 1 year.

Your rights

🔍 Right to access

You can request to view what data we hold about you.

✏️ Right to correction

If you believe your data is inaccurate, you can ask us to correct it.

🗑️ Right to deletion

You can request that your data be deleted, except where it is needed to fulfil legal obligations.

⛔ Right to restriction

You can request that the handling of your data be restricted for a period of time.

📦 Portability

You can request that your data be exported in a machine-readable format.

🚫 Right to Object

You can object to data handling that does not serve your personal interests.

To exercise any of the rights above, contact us at [email protected] and submit your request. We will respond as quickly as possible.

Data Security Measures

pkgame5 applies appropriate technical and organisational measures to protect your personal information—

  • SSL Encryption (TLS 1.2+) — All data transmitted between your browser and our servers is encrypted.
  • Hashed Password Storage — Your login password is never stored in plain text; it is protected using industry-standard hashing.
  • Access Control — Strict permission controls ensure that data can only be accessed by authorised personnel.
  • Regular Security Audits — Our servers and software undergo regular penetration testing and vulnerability assessments.
  • Firewall and DDoS Protection — Multi-layer defences are in place to protect the site from cyber attacks.

No security system can offer a 100% guarantee, so alongside our own efforts we strongly encourage you to use a strong password and never share your login credentials with anyone.

Minors Policy

pkgame5 is a platform accessible to players aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we hold data belonging to such a person, we will delete it immediately.

If you notice a minor accessing the site, please notify us immediately at [email protected].

Data Breach Notification Process

If a data breach occurs and we determine that your personal information may be at risk, we will take the following steps immediately—

  1. Take immediate technical action to contain and mitigate the incident
  2. Notify affected individuals promptly
  3. Report to the relevant authorities as required by law
  4. Investigate the incident and put measures in place to prevent recurrence

Policy Changes

We may update this Privacy Policy from time to time. When changes are made, they will be announced in a prominent place on the site and the revision date will be shown at the top of the policy.

Continuing to use the site after any changes take effect will be considered acceptance of the revised policy. We encourage you to review this page regularly so you stay up to date with any changes.

Contact Us

If you have any questions or requests regarding this Privacy Policy, you can reach the pkgame5 customer support team—

Live Chat

Via Live Chat on the site — available 24/7 for instant assistance.

Questions about Personal Data Protection

Absolutely not. pkgame5 never shares, sells, or rents your personal data to any advertising company, data broker, or unrelated third party. Data is used only for processing payments and providing services.

Your password is never stored in plain text. It is encrypted using industry-standard cryptographic hashing before being stored in the database. This means even pkgame5 staff cannot see your password directly.

Yes. Except for data that must be kept due to legal obligations (e.g. financial records), you can request deletion of the rest by contacting [email protected]. We will review your request and act on it promptly.

If essential cookies such as session cookies are disabled, logging in and playing on the site will not work properly. If you only disable enhancement cookies, core functions will still work, but your experience on the site may be less personalised.

Financial records are kept for a period that meets financial legal requirements. After that period, data will be securely deleted. We do not store full card or account numbers for KBZPay, Wave Money, or AYA Pay — only the minimum information needed to process payments.

Yes. You can request to see what data is stored about you. To make a data access request, send an email to [email protected]. Once we verify your identity, we will provide the relevant data.

If any changes to the policy are made, they will be announced in a prominent place on this Privacy Policy page and the revision date will be shown at the top. We encourage you to check back regularly and keep yourself informed of any updates.